Returns & Refund Policy

Refund Policy

At Vibivio, we are dedicated to providing products that enhance your life with simplicity and luxury. We stand behind the effectiveness of our products and encourage you to experience their full benefits. Should you find yourself unsatisfied with your purchase, we offer a 60-day money-back guarantee. Simply reach out to us at hello@vibivio.com within this period to initiate the return process.

Cancellation Policy

Any changes or cancellations to your order must be made within 24 hours of placing it. After this timeframe, your order may have entered the processing phase, making it difficult to accommodate changes. Should you cancel within 24 hours, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We believe in the power of our products and encourage you to try them for a minimum of 14 days to experience their full potential. If you are still unsatisfied after this trial period, you may return the items within our 30-day money-back guarantee. Please note that shipping fees are non-refundable.

To initiate a return, please contact our support team via the form on our Contact Us page or by emailing us directly at hello@vibivio.com. For faster processing, kindly provide your Order Number or the Name and Email Address associated with the order.

Damaged Items

We take every precaution to ensure your items arrive in pristine condition. In the event of damage during shipping, please notify us within 72 hours of delivery by emailing hello@vibivio.com with clear photos of the damage. We will assess eligibility for a replacement at no cost to you. However, damage due to normal use, wear and tear, or misuse is not covered.

Shipping and Delivery

While we strive for timely delivery, unforeseen circumstances may cause delays beyond our control. If you encounter any issues with your delivery, please contact the courier directly for assistance. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is your responsibility to ensure the accuracy of your shipping address. Failure to provide the correct information within 24 hours of placing your order may result in non-entitlement to a resend or refund.

Please note that we reserve the right to amend this Return & Refund Policy at any time. By purchasing and using Vibivio products, you acknowledge your acceptance of these terms.