Shipping Info
At Vibivio, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package depends on various factors, primarily your location. Please see the estimated delivery times based on your country of residence:
USA: 8 to 20 Business days
Canada: 8 to 20 Business days
Australia: 8 to 20 Business days
UK: 8 to 20 Business days
New Zealand: 8 to 20 Business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates beyond our control. For worldwide shipping, unexpected customs delays may occur, potentially increasing the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is your responsibility to ensure accurate and complete shipping details during checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. For address issues detected by our system, our customer support team will email you within 3 business days of your order placement to verify your shipping details. Failure to respond within this time may result in order cancellation.
If you notice an error in your shipping details, please email us at hello@vibivio.com within 24 hours of placing your order. While we'll endeavor to accommodate changes, we cannot guarantee modifications after this timeframe.
Delayed Delivery: While we strive for prompt delivery, delays may occur due to factors beyond our control. Courier partners may experience unexpected transit delays or issues, such as severe weather conditions or transportation disruptions. We will work with the courier to expedite delivery as much as possible.
Additionally, unforeseen circumstances like product availability issues or address verification problems may delay order processing or shipment. We'll promptly notify you of any such issues affecting your order.
Please note that Vibivio is not liable for delays caused by external factors beyond our control. Although we cannot guarantee exact delivery dates, we'll keep you informed of your order's status and provide assistance where possible.
Lost or Stolen Packages: While we take precautions to ensure safe delivery, once packages are handed to our courier partners, they are beyond our control. In the event of a lost or stolen package, please contact us at hello@vibivio.com, and we'll assist you accordingly.
For lost or stolen packages, we recommend contacting the courier company directly to file a claim. Most couriers have a claims process, which may require additional information from you. We'll also liaise with the courier to follow up on your claim and provide updates.
Please note that Vibivio is not responsible for lost or stolen packages during transit, and these incidents fall outside our refund policy. However, we'll do our utmost to assist you in resolving the issue and may offer a replacement depending on the circumstances.
Shipping Policy Changes
Vibivio reserves the right to modify this Shipping Policy at any time without prior notice. It's your responsibility to review the latest version before making a purchase and using our products.
By purchasing and using Vibivio products, you acknowledge and accept this Shipping Policy, including any amendments.
We encourage you to review this policy periodically for updates. If you have any questions or concerns, please don't hesitate to contact us.